Refund and Cancellation Policy

We sell digital credits for HalloweenDress, India. This policy explains exactly when a credit comes back.

Automatic refunds

If a preview fails to generate, the credit is returned to your account automatically. You do not need to ask, and you do not need to give a reason. If the balance on your account is still wrong more than a few minutes after a failed preview, contact us and we will fix it.

Where no refund is due

• A preview that successfully generates an image has been delivered and the credit is spent.
• You lose your right of withdrawal once a generation has started, because digital content is delivered immediately. We ask you to confirm this at the point of purchase.
• Credits are not exchangeable for cash, except where the law says otherwise.

Asking for a refund

Tell us the email address on your account and what happened. We aim to answer within 2 working days and resolve within 7. If we agree a refund is due, it goes back to the original payment method; your bank then decides how long it takes to appear, usually a few days.

Cancellation

There is no subscription and nothing renews automatically, so there is nothing recurring to cancel. Unused credits remain usable until your account is deleted.

Deleting your account

You can ask us to delete your account and everything in it. Deletion removes your credits, history and saved costumes, and cannot be undone.

Refunds and any question about them: [email protected].